Frequently Asked Questions
Everything you need to know about your TPF skincare journey.
What is the typical shipping timeline for orders?
We process orders within 24-48 hours. Depending on your location, your package will typically arrive within 3 to 5 business days.
Are TPF products suitable for sensitive skin?
Yes, our products are formulated with high-quality ingredients designed to be gentle yet effective. However, we always recommend a patch test before full application.
What is your return and exchange policy?
We offer returns on damaged or defective items within 7 days of delivery. Due to hygiene reasons, we cannot accept returns on used or opened skincare products.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most locations.
Are your products cruelty-free?
Absolutely. The Pink Foundry is committed to ethical beauty, and none of our products or ingredients are tested on animals.